Shipping Policy
Order Confirmation & Advance Payment
To confirm your order, an advance payment is required. Orders are processed only after the advance is received. This practice helps secure your order, reduce delays, and ensures a fair and transparent process for both our customers and our team.
Processing Time
Once your order is confirmed, it is prepared and dispatched within a minimum of 6 weeks, unless stated otherwise for made-to-order or special items. Processing time may vary depending on product type and order volume.
Delivery Time
After dispatch, delivery usually takes 2–5 working days, depending on your location and courier service. Delivery timelines may vary during sales, festive seasons, or due to unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout and clearly mentioned before payment confirmation.
Delivery Coverage
We currently ship nationwide across Pakistan. International shipping may be available on request and is subject to separate charges and timelines.
Order Tracking
Once your order is shipped, tracking details will be shared so you can monitor your delivery.
Delays & Unforeseen Issues
While we work with reliable courier partners, delays caused by weather conditions, strikes, or courier issues are beyond our control. We appreciate your patience in such cases.
Incorrect Information
Please ensure your shipping address and contact details are accurate. Eqraash is not responsible for delays or non-delivery due to incorrect information provided at checkout.