Refund and Returns Policy

Return & Exchange Policy

At Eqraash, every item is quality-checked before dispatch. Due to the nature of fashion products and hygiene standards, we follow a strict but fair return and exchange policy. Please read carefully before placing an order.

Eligibility for Return or Exchange

Returns or exchanges are only applicable in the following cases:

• The item received is damaged
• The item received is defective
• The item received is incorrect (wrong product, size, or color)

No return or exchange will be accepted for reasons other than those listed above.

Time Frame to Report an Issue

• Any issue must be reported within 48 hours of delivery
• Claims made after 48 hours will not be entertained under any circumstances

To initiate a claim, customers must share:

• Clear unboxing video (mandatory)
• Clear photos showing the issue
• Order number and contact details

Without an unboxing video, claims will not be accepted.

Condition of Item

For a return or exchange to be approved, the item must:

• Be unused, unwashed, and unworn
• Have original tags intact
• Be returned in original packaging
• Be free from stains, odors, damage, or alterations

Items that fail quality inspection upon return will be sent back to the customer.

Non-Returnable & Non-Exchangeable Items

The following items are strictly non-returnable and non-exchangeable:

• Sale / Clearance items
• Discounted products
• Accessories, dupattas, shawls, and scarves
• Stitched, customized, or made-to-order outfits
• Items with minor variations in color or design (as these may occur due to lighting or screen settings)

Size & Fit Disclaimer

• Size exchanges are not guaranteed and are subject to stock availability
• Customers are responsible for checking the size chart before ordering
• No return or exchange will be offered for fit or size dissatisfaction

Shipping Costs

• Return and exchange shipping costs are borne by the customer
• Eqraash does not offer reverse pickups
• Original shipping charges are non-refundable

Refund Policy

• No cash refunds
• Approved cases may receive a store credit (valid for a limited time)
• Store credit cannot be transferred or redeemed for cash

Order Cancellation

• Orders cannot be canceled once confirmed
• Advance payments are non-refundable

Final Decision

Eqraash reserves the right to:

• Accept or reject any return or exchange request
• Refuse service in case of policy abuse, repeated claims, or fraudulent activity

All decisions made by Eqraash management are final and binding.